Frequently Asked Questions

We accept all major credit and debit cards, PayPal, and Apple Pay for secure and convenient transactions.

Yes, our site is protected by SSL encryption to safeguard your payment and personal information.

Promotions are shared on our website, social media, and newsletters. Enter the provided code at checkout to apply a discount.

Only one promo code can be applied per order.

Yes, our rewards program lets you earn points for purchases, referrals, and more, redeemable as discounts on future orders.

Place orders through our website by adding items to your cart and completing the checkout process.

If you need to adjust an order, contact us as soon as possible. We’ll do our best to accommodate requests.

Standard UK deliveries typically take 5-7 business days. Express delivery is 2-3 business days

Yes, you’ll receive a tracking number by email once your order ships.

Contact us immediately. We’ll replace damaged or incorrect items or offer a refund if necessary.

Items in their original condition and packaging may be returned within 14 days of receipt. Store credit will be given for the value of the item.

Contact customer service with your order number and reason for return, and we’ll guide you through the process.

Contact customer service with your order number and reason for return, and we’ll guide you through the process.

We do not offer direct exchanges. Return the item for a refund and place a new order for the preferred item.

Refunds are processed within 5-7 business days after we receive the returned item.

We provide size-inclusive, gender-neutral loungewear that’s sustainably sourced and designed to promote well-being.

We use natural, breathable fabrics like organic cotton and recycled polyester, selected for comfort and durability.

Yes, our loungewear is machine washable. For best results, follow the care instructions on the label.

We offer sizes ranging from XS to 5XL, designed to fit a variety of body types comfortably.

Absolutely! Our loungewear is designed to be versatile and stylish enough for both home and outings.

Yes, we offer international shipping. Please note that customers are responsible for any import taxes, customs fees, or additional duties required by their country to receive the package.

Contact us promptly to change the address, but note that changes may not be possible if the order is already shipped.

If you’re unavailable, the courier will leave instructions for redelivery or collection.

Yes, we offer an express shipping option at checkout for faster delivery.

Check the tracking link provided or contact us for support with any shipping delays.